Help

I am fairly new to serviio, which i have used for many months without any issues. All of a sudden I am not able to see all my films in the folders connected via DLNA, the strange thing is that I am able to see all of them on the web client but not able to view them on the folder structure, these are the steps I follow, Linked devices>Video> Movies ( This is where not all videos are shown, all films stopp at the letter "S"). As said earlier on if I use the web client all films are there. Strange thing is that when I click on videos on the Smart share all the films are there but totally unorganised, basically I can see all the series and films in one location.

This is what I have done so far;
1 reset all permissions to admin, but they were already admin
2 re linked the share in Serviio
3 Force meta Tag

I am using winows 2008 server
My Tv is a LG , which worked perfectly previously, it cannot be the tv as I can see this in the Video tab in the smart share unorganised.

Can someone please help or give me some direction

I hae checked the log in serviio there are loads of files it does not recogise the file type


2014-12-24 11:08:11,669 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\SpongeBob SquarePants Legends of Bikini Bottom.mp4). Message: Unknown video file type.
2014-12-24 11:08:11,987 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\The Xpose (2014)Hindi 1GB HEVC 720P\The Xpose (2014)Hindi 1GB HEVC 720P DVDRip x264 ESubs Team DDH~RG.mkv). Message: Unknown video codec.
2014-12-24 11:08:12,846 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\vz.avi). Message: Unknown video codec.
2014-12-24 11:08:13,438 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\WeAreFamily(2010).avi). Message: Unknown video file type.
2014-12-24 11:09:13,842 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Alive.Inside.2014.LIMITED.720p.BluRay.H264.AAC-RARBG\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:13,923 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\America.Imagine.the.World.Without.Her.2014.DOCU.720p.BluRay\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:14,069 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\amirkhandocu.mov). Message: Unknown video codec.
2014-12-24 11:09:14,156 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\amirkhanmalkauns.mov). Message: Unknown video codec.
2014-12-24 11:09:14,254 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\amirkhanragesri.mov). Message: Unknown video codec.
2014-12-24 11:09:14,334 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\AR_Dagar-GujriTodi(Sunil).mp4). Message: Unknown video codec.
2014-12-24 11:09:14,442 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Between.Us.2012.1080p.BluRay.H264.AAC-RARBG\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:14,668 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\BluScenes Journey Through Space 2009 BDRip 720p H264\Audio 2 Channels\Audio 2.1 channels.mp4). Message: Unknown video codec.
2014-12-24 11:09:14,829 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Bolt.1080p.BluRay.H264.AAC-RARBG\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:14,863 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Bolt.720p.BluRay.H264.AAC-RARBG\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:15,179 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\britney_spears-toxic.avi). Message: Unknown video file type.
2014-12-24 11:09:15,390 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Disturbia[2007]DvDrip[Eng][Multi-Sub]-Vex\amirkhandocu.mov). Message: Unknown video codec.
2014-12-24 11:09:15,452 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Disturbia[2007]DvDrip[Eng][Multi-Sub]-Vex\amirkhanmalkauns.mov). Message: Unknown video codec.
2014-12-24 11:09:15,540 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Disturbia[2007]DvDrip[Eng][Multi-Sub]-Vex\amirkhanragesri.mov). Message: Unknown video codec.
2014-12-24 11:09:15,592 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Disturbia[2007]DvDrip[Eng][Multi-Sub]-Vex\AR_Dagar-GujriTodi(Sunil).mp4). Message: Unknown video codec.
2014-12-24 11:09:15,658 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Dylan films\Bolt.720p.BluRay.H264.AAC-RARBG\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:15,784 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Fields.of.the.Dead.2014.1080p.BluRay\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:15,829 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Finding.Nemo.2003.1080p.BluRay\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:15,867 WARN [LibraryAdditionsCheckerThread] Cannot add file Garry Sandhu - Banda Ban Ja.mp3 because of invalid metadata. Message: Unknown bit rate.
2014-12-24 11:09:16,266 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Music\Best Of 12 Inch Gold 21 Cds\VA - Best Of 12'inch Gold Vol. 05\vol5.JPG). Message: Cannot read raw image file S:\serviio\Music\Best Of 12 Inch Gold 21 Cds\VA - Best Of 12'inch Gold Vol. 05\vol5.JPG using dcraw
2014-12-24 11:09:16,307 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Music\Best Of 12 Inch Gold 21 Cds\VA - Best Of 12'inch Gold Vol. 13\vol13.JPG). Message: Cannot read raw image file S:\serviio\Music\Best Of 12 Inch Gold 21 Cds\VA - Best Of 12'inch Gold Vol. 13\vol13.JPG using dcraw
2014-12-24 11:09:17,264 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Queen At Wembley.mpg). Message: Unknown video file type.
2014-12-24 11:09:17,402 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Seve.the.Movie.2014.720p.BluRay\RARBG.COM.mp4). Message: Unknown video file type.
2014-12-24 11:09:17,508 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\Shadowless Sword (2005) 720p Blu-Ray\Shadowless Sword (2005) 720p Blu-Ray HEVC 265 [Dual-Audio] [Korean 5.1 + Hindi] TG ENCODER.mkv). Message: Unknown video codec.
2014-12-24 11:09:17,604 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\SpongeBob SquarePants Legends of Bikini Bottom.mp4). Message: Unknown video file type.
2014-12-24 11:09:17,857 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\The Xpose (2014)Hindi 1GB HEVC 720P\The Xpose (2014)Hindi 1GB HEVC 720P DVDRip x264 ESubs Team DDH~RG.mkv). Message: Unknown video codec.
2014-12-24 11:09:18,260 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\vz.avi). Message: Unknown video codec.
2014-12-24 11:09:18,624 WARN [LibraryManager] Skipping processing metadata for an unsupported file (S:\serviio\WeAreFamily(2010).avi). Message: Unknown video file type.



Cheers nils46

[zip]

can you post ffmpeg -i for some of these files?

But if you miss some movies in the TV view which are there in MediaBrowser, then it's probably a limitation of the TV (I think Samsungs, for example, only allow up to 1000 entries in one 'folder'))

Thanks for your help, but I am not able to open this file, but it is rather a large file 14 Mb? I am not sure if this is the TV as it shows all the films in the video section of the smart tv but totally un organised. I have enclosed a snippet of the file. Please do let me know .

Thanks

Nilesh

[atc98092]

Zip meant that you need to provide information about your media file. FFMPEG is a program that can go that. You have to run it from a command line. The format is

  Code:

ffmpeg -i file name


You may need to type the full path to both of them. Also, if your file name has spaces in it, make sure you enclose the complete file name in quotes ("). Copy the results in a post here.

Really do appreciate your help but I think I need to know step by step what you are asking me to do. I have tried to run this from the command line and I get an error. please see snippet

[atc98092]

Computers use something called a PATH statement that tells the operating system where to look for specific files. If a program (such as FFMPEG) cannot be found in any of the defined paths, then you need to enter the full path to the program. On Windows 7, that path is "C:\program files\Serviio\lib\ffmpeg.exe". This is called a full path. Notice you are missing the space between "program" and "files". Also, your slash is the wrong one. Use the back slash (the key above the enter key). You will also need to enter the full path to your video file.

I see in that picture that you are running the command from your user folder (C:\users\nilesh). If you don't want to enter the full path to your video, change your working folder to your video location with the CD command (Windows default location: C:\users\nilesh\videos). Remember what I said about enclosing the file name in quotes if there are any spaces in the file name.

Really appreciate your help, this is what I have done, please advise where I am going wrong. So that you know I have 2 drives on my server, C drive where I have an application , and that is and SSD drive , and S drive , where the serviio folder resides.

Once again do appreciate your patience with me.

C:\Users\nilesh>C:\Program Files\Serviio\lib\ffmpeg.exe"s:\serviio\S:\serviio\Th
e Notebook (2004) [1080p]\The.Notebook.2004.1080p.BlueRay.x264.YIFY.MP4"
'C:\Program' is not recognized as an internal or external command,
operable program or batch file.

[atc98092]

Looks like the path to FFMPEG needs to be in quotes as well. I also see a spacing error.

Sigh, sometimes Windows plays nice, and sometimes it get cantankerous. Kinda like me...

If I read your command correctly, this is how the command should be entered. Notice the spacing between the command path and the file path:

C:\Users\nilesh>"C:\Program Files\Serviio\lib\ffmpeg.exe" "S:\serviio\The Notebook (2004) [1080p]\The.Notebook.2004.1080p.BlueRay.x264.YIFY.MP4"

That's assuming I got the path to your movie file correct as the S drive, Serviio folder, and a folder named for the movie.

Hi DLNA master well it seems I have gone a bit further this time, I now get an error message that the file is incompatible

[atc98092]

Wow, that's a wild one! I've seen that type of box appear before, but not using FFMPEG. And this error is Windows based, saying it has an issue trying to run FFMPEG. It has nothing to do with the video file you are trying to test. Have no clue why it would error, as I never have a problem. It is possible that you need to run it as Administrator. You can do that by right-clicking the CMD applet and select "Run as Administrator".

Let's try something easier. Download MediaInfo (http://mediaarea.net/en/MediaInfo). Install this, and then you can simply right click on a media file and view the information about the file. FFMPEG sometimes includes more information, but MediaInfo is easier to use.

OMG I managed to do it with your help dude here you go

General
Complete name : S:\serviio\The.Lost.Legion.2014\The.Lost.Legion.2014.BRRip.XviD.AC3-EVO.avi
Format : AVI
Format/Info : Audio Video Interleave
File size : 1.54 GiB
Duration : 1h 46mn
Overall bit rate : 2 057 Kbps
Writing application : VirtualDubMod 1.5.10.2 (build 2542/release)
Writing library : VirtualDubMod build 2542/release

Video
ID : 0
Format : MPEG-4 Visual
Format profile : Advanced Simple@L5
Format settings, BVOP : 2
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (H.263)
Muxing mode : Packed bitstream
Codec ID : XVID
Codec ID/Hint : XviD
Duration : 1h 46mn
Bit rate : 1 791 Kbps
Width : 720 pixels
Height : 400 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.259
Stream size : 1.34 GiB (87%)
Writing library : XviD 64

Audio
ID : 1
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : 2000
Duration : 1h 46mn
Bit rate mode : Constant
Bit rate : 256 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 196 MiB (12%)
Alignment : Split accross interleaves
Interleave, duration : 42 ms (1.00 video frame)
Interleave, preload duration : 500 ms

[atc98092]

I'm going to make a guess, and hopefully one of the brighter dudes here will chime in if I'm off base. Under Format Profile it says L5. If I understand that correctly, many devices have difficulty with any level above L4.1. It's also showing H.263, which again may be something that most players won't recognize. Actually, it may be the XVID codec that is the issue.

So, the profile needs to recognize one of these and transcode the files into something playable. This might work, but again I'm not an expert on building profiles:

<Matches container="avi" vCodec="XVID"/>

However, I can't find XVID as a video codec that is recognized by Serviio. Here's what the web site specifies under "Matches"

  Code:

vCodec - optional; name of video codec of the original file or omit to transcode any video codec in the container; possible values: mpeg2video, mpeg1video, wmv2, mpeg4, msmpeg4, h263, h264, vc1, mjpeg, flv, vp6, vp8, theora, dvvideo, rv


So, maybe the h263 would be what would be captured by Serviio. In that case, use that instead of XVID in the matches line above. Remember that after editing the profiles.xml file the Serviio service must be restarted. Rebooting the computer is the simplest way to do that if you are unfamiliar with the administrative tools in Windows.

Thanks for your support. So if I restart the server this should resolve the issue?

I have done the same for a file that is able to be seen in serviio so that you can see , hope this would help

complete name : S:\serviio\Guardians of the Galaxy (2014) [1080p]\Guardians.of.the.Galaxy.2014.1080p.BluRay.x264.YIFY.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.85 GiB
Duration : 2h 0mn
Overall bit rate mode : Variable
Overall bit rate : 2 194 Kbps
Encoded date : UTC 2014-11-15 22:57:29
Tagged date : UTC 2014-11-15 22:57:29

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2h 0mn
Bit rate : 2 097 Kbps
Maximum bit rate : 17.8 Mbps
Width : 1 920 pixels
Height : 800 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.057
Stream size : 1.77 GiB (96%)
Writing library : x264 core 142 r2479 dd79a61
Encoding settings : cabac=1 / ref=4 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-3 / threads=48 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=2097 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=31250 / vbv_bufsize=31250 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2014-11-15 22:57:29
Tagged date : UTC 2014-11-15 22:57:39
Color primaries : BT.709
Matrix coefficients : BT.709
Color range : Limited

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 2h 0mn
Bit rate mode : Variable
Bit rate : 93.7 Kbps
Maximum bit rate : 104 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 81.0 MiB (4%)
Language : English
Encoded date : UTC 2014-11-15 22:57:38
Tagged date : UTC 2014-11-15 22:57:39

Ok I have an even bigger issue now, well I have just opened up serviio from the DLNA client on my TV and there are no video files available, I have tried to do a force refresh but that greyed out. When I do a rescan meta Tag and show status there is no status.

Nilesh

Any help or direction would be much appreciated

[atc98092]

That file you just posted the info for has video and audio codecs that are playable on most devices, AVC video and AAC audio. That's likely why it plays fine. Compared to the original one you posted, both the video and audio codecs are completely different animals. The first file has AC-3 audio, and that should play on anything, so the problem has to be the video codec.

When no playable files are listed, that usually means that for some reason Serviio doesn't recognize anything in that folder as playable on your device. One cause might be that your device has changed its IP address, and now has an incorrect profile assigned to it. Check the status tab in the Serviio console and make sure your playback device IP address matches the one shown in the console.

Any time you make a change to the profiles.xml file, the Serviio background process must be stopped and restarted. If you know how to restart a service on your computer, that's faster than a reboot. However, if you are unsure about it, a reboot is never bad form. As to if it will resolve your issues, that depends of if the changes made to the profiles file make any difference.

[DenyAll]

From the OP it appears that ffmpeg was not extracting the information Serviio needs for the media file - when this happens Serviio will determine that the file is not a valid media file, and will not add it to the library. If its not added to the library you wont see it on your TV (or via Mediabrowser).

Can you please post ffmpeg -i information for one of the files in the error list: eg. S:\serviio\Finding.Nemo.2003.1080p.BluRay\RARBG.COM.mp4 - its strange because ffmpeg seems to be working correctly.
On doing a Force Refresh do you still get these error messages in the log?
If so, check file permissions on the files to ensure that the user that Serviio logs in as has read access to the file. Try moving the file to folder on a different drive and sharing that folder - this will help define whether its a permissions issue or a Serviio/ffmpeg issue.

For the second issue (all files disappearing) you appear to have your media files on a remote drive. I suspect the reason that the files disappeared is that the drive was not mounted (or otherwise not accessible) at the time of the library refresh. Serviio will then detect that the files no longer exist, and remove them from the library. This can sometimes happen on startup where the drive takes time to mount.

This behaviour has been fixed in the next release - due out shortly. In the meantime, make sure the drive is available and press Force Refresh. If Force Refresh is still greyed out, check that all folders are still in the library. Is Save also greyed out, if not press Save or the other button (sorry not in front of Serviio at the moment).

Ok I managed to get this sorted by uninstalling and re installing , I now even have majority of the covers of the films back Whoop Whoop, however I still have the original issues that that not al the film are been shown