Loss of connection after 90 mins (BDP-S370)

Hi there,

Sorry if this issue exists elsewhere, I have looked and could not find it.

Device - BDP-S370 (Non US)
Firmware: M03.R.769
Serviio: 0.5.2
Profile: Sony BD Player (Default) Transcoding enabled (4Cores). Audio - Keep original.

Issue: The connection is lost after 90 mins every time when playing m2ts (mkv) movies and the video simply freezes. I need to press stop and then restart the playback.

It doesn't make a difference if the player/server is connected via wireless or cable.

Please let me know if any further info is required for troubleshooting. I would like to throw this issue out there to see if anyone else is experiencing it.

Cheers,
Paul

Paul,

I have searched around as well and found no answer to this problem as well. Here is my situation:

I have a Sony BDP-S570 (US) running the most up to date firmware. I use the exact same profile as you do. When I stream movies (m2ts of mkv files), the video will freeze 100% of the time after a minimum of 45 minutes. Now it doesn't freeze at 45 minutes on the dot but anywhere from 45 minutes to 90 minutes the video will freeze. I can rewind or fast forward and the video will pick right back up.

Obviously the stream is still being sent from my machine as I can pick it back up after the initial freeze. Once that freeze occurs and I 'resume' the film from a RR or FF, I don't have anymore problems. When it does freeze a 'server connection lost' error pops up on screen from the blu-ray player. As I said this occurs anywhere between 45 and 90 minutes into the film.

I get this problem whether it is a wired or wireless connection and I have ran my setup on two different routers - 1 being 5 years old and replaced recently and the new router still experiences this problem.

I'm not sure what else to provide as the service is running fine on my machine and the stream continues even after the player says the connection is lost. I tried to research the player and any issues it has in regards to this issue but there is no other consolidated site with as many experts on dlna streaming as the serviio site (IMO) so my search ultimately lead me back here.


As Paul said if there is any other information requested or required at this point for troubleshooting let me know. The only downside is I have to wait up to an hour or so for the error to occur each time

Have been meaning to post this for a while.

I'm using a BDP-S370 running the latest firmware via a wired connection. I am using Serviio 0.5.2 on my PC (Core i7 920 @ 2.8GHz, 6GB RAM) and the actual video streams very well. I use the standard Sony Blu-Ray Player profile. Streaming m2ts or mkv (with transcoding on) freezes almost always at about 47-49 minutes, but as the others have said, can happen anywhere up to 90 minutes. The stream stops and dims, the 'connection to server lost' or similar message pops up, and I can hit stop then start and it will resume (almost) where it left off, most of the time. After that, there are no more dropouts or problems at all (even with Ben Hur!)

I have tried with a range of 1080p MT2S and MKV files of differing bitrates, encoding profiles and sound quality/bitrates, every concievable setting in serviio regarding transcoding and audio downmixing and so on, and still experience the problem. I have plenty of space on my hard disk drives and I have fiddled about with the temp folder as well. I've tried Serviio on each of my four physical hard drives in case it was to do with drive speed, and have had the serviio temp folders on the same drive as the installation, different drives, everything I can think of. I have closed all other running programs and have not noticed it make a difference.

The only possible thing I considered was maybe this was because I had a 64-bit version of windows 7 running, but I haven't reinstalled a 32-bit version just to test this as that would be a fairly major job. The other posters didn't state which edition of windows they were running so I can't work out whether that fits the pattern or not.

Hope we can get this thing sorted, it's annoying as hell (although it does provide a good excuse for a toilet break )

It's good to see I am not the only one with this problem. I have a feeling it is because of the last firmware update since everyone so far is running the lasted firmware. Is there anyone with earlier firmware? Is the issue there?

Maybe the new firmware has adjusted the way the player is expecting to receive the stream. There was something about Sony devices accepting 32KB chunks. It could be something to do with this.

In reply to earlier post the server is running Windows 7 64bit with 8GB ram.

I will install 32 bit windows xp in a virtual environment and post the results.

Yeah I'm running 32bit Windows 7 with 6GB of RAM. As m00se and Paul stated in their posts, I also feel that it something that the player is expecting and there is some sort of timeout on the player's side of things. Now that I know I'm not alone in this, I guess the next step I will take will be to monitor with wireshark and review the traffic stream around the time of my next 'server connection lost' message in the hopes that the player is sending some sort of warning/timeout message which my PC and serviio ignores or doesn't understand.

I still find it odd that even with exceptionally long movies (played Dark Knight last night) the player will 'drop the connection' but then play on for another hour and a half and have no problems. Very annoying.

Tried it on 32 bit windows xp and the problem was still there. Mach also confirmed 32 bit so that rules out that theory.

What I found interesting was, I did a test with a laptop connected directly to the player with a single cable (no router/switch or wireless) and the whole move played without stopping.
This was using the windows xp environment.

I will try again with windows 7 64 bit just to make sure I'm not imagining things.

Thanks for your help with this guys!

[Illico]

No issue for me...
- Windows XP 32bit, Free Avast Antivirus.
- With two D-LINK switch
- With SAGEM French Livebox2 router
- With KDL-46EX501 Sony Bravia TV
- With BDP-S373 Sony BluRay Player
But actually, I use a lot more TV than the BDP player, so ...

Hi there,

I am new to ServiiO and am experiencing the same crashing (loss of connection) issue when streaming to my Sony Bluray player. Watched two seperate movies and both had the same issue. There is nothing I can do but restart the movie.

I am running Serviio on 2008 Server R2 (64 bit), Quad Proc and 4GB of RAM.

Any help is appreciated.

[Cerberus]

ok guys and girls,

Lets take another look at this one then, well i know from illico that its not a serviio issue as it works for him, and again its not a sony issue as again if that was the case it wouldnt work for him either, so we are down to either the way the network is setup (wireless/wired) or the router itself. so can we all stste our network setups please, then maybe i can help you all get to the bottom of this issue.

ok guys and girls,

Lets take another look at this one then, well i know from illico that its not a serviio issue as it works for him, and again its not a sony issue as again if that was the case it wouldnt work for him either, so we are down to either the way the network is setup (wireless/wired) or the router itself. so can we all stste our network setups please, then maybe i can help you all get to the bottom of this issue.

Hi there,

My network his hardwired with Ethernet. The Media Server (ServiiO) is patched in at full gigabit and the DLNA device (Sony Bluray) is patched in at 100Mbit I assume. All devices are on the same physical network/same subnet/same everything. Both ends are patched into the same D-Link gigabit switch.

Router wise I use an Asus Wireless N Router with gigabit switch built in. Firmware is DD-WRT.

Media Server is running Windows Server 2008 R2 (64 bit only), 4GB of RAM and Quad Proc. Buffering is excellent using ServiiO (in comparison with Plex) and I have not had any issues other than the loss of network issue. I can even stream Bluray 3D movies but they are also having the loss of network issue at around the 48min mark.

Hope this helps.

[moltra]

I wonder is there is a way to determine the amount in MB's of what is streamed. It is 90 minutes with mvk files and 48 minutes with 3D Bluray movie. It almost seems like after a certain amount of file is streamed in MB the stream stops.

I am looking for some software or dd-wrt addon that will allow you to monitor the data transfered between the serviio and the dlna render and see if the two types of files stop at the same transfered point in MB.

[zip]

could it be the 9GB file limit for transcoded files currently used? It's increased to 50GB in 0.6

[moltra]

It could be, is there any way to see the estimated size of a transcoded file?

or is 0.6 close enough, not to worry about checking file size.

[Cerberus]

see there we go, taking a step back and we may have found the issue.

ZIP is this limit change been added to current beta ? if it has moltra/illico can you test it out as i dotn have a sony to test with please ?

[zip]

it is in beta 2, yes. Somebody on the beta forum worked out the file size, look at the topic for beta 1

How does one obtain the 0.6 beta release? I am happy to test on my Sony.

Edit - I've messaged Zip.

The file size limit sounds like exactly the issue here. I will wait for the 0.6 release.

Also happy to test the beta.


Thanks again everyone