Fri Jan 08, 2016 9:23 pm by atc98092
I don't know what app you are using on your iPhone. To play a video from a UNC address like that, it doesn't sound like it's going through Serviio.
Now, it you are referring to Serviio connecting to a network share, it's likely your network permissions are not set correctly. A normal Serviio installation is configured to run as a Local system service. This "user" generally has no networking privileges, although if you are seeing the files that's usually not the case.
As far as the profile, it doesn't care if the files are local or on a network share. It treats them the same, so if one plays but not the other, there's something going on between Serviio and the network share. Like I said, it's usually permissions based. The easiest fix is to change the user name the Serviio service uses to run. On Windows, this is changed in the Services app. For other OSs, you'll need someone else's assistance.
Dan
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