Serviio 1.6 on NAS (Synology) - Some files are not visible/p

Hi

I'm using Serviio 1.6 on NAS Synology 214Play and I found that I have some video files (mkv) invisible in library, both on my TV Samsung, some uPnP aplication on my Windows Phone, also using Media Browser.
Using VLC player on my PC (still file is on my NAS, not locally on PC), these files can be played correctly.

My question:
1. There is any filter implemented, cause I cannot see eg. unsupported file (it means some codec used in this specific mkv, /generally I can see the rest of mkv files/)?
I thought all files in the folder pointed as a source in library are visible on the list (maybe not all of them are supported and can be played, but are visible - am I wrong?
2. How can I check log file? i found only instrution for PC version (how to switch on log and check details. What about NAS version?

BR
mussashi

[patters]

Serviio log is visible in the Package Center GUI. It's linked when you select the Serviio package. However, you may need to increase Serviio's default logging level. More info in the Serviio wiki. You will need to know your way around editing text files in Linux.

1) I have check log4j.xml file, and my setting is:
<param name="Threshold" value="DEBUG"/>
according to WIKI there should be:
<priority value="DEBUG"/>
There is a difference (param name="Threshold" instead of priority value) but I hope it is what should be.

2) Now from the log file after adding new file (a problematic one) I can see:
WARN [MetadataExtractionCoordinator] Skipping processing metadata for unsupported file (/file location) Message:Unknown video codec.

3) I analysed this file using MediaInfo; Below I put a result;

Can you help with this issue?

BR.


[i][i][size=50]General
Unique ID : 108272492093708818709826294242261661725 (0x51748601FA2CE814A9FD42F0C528F81D)
Complete name : \\DISKSTATION\video\Sherlock.S03E01.The.Empty.Hearse.1080p.WEB-DL.DD5.1.H.265-LGC.mkv
Format : Matroska
Format version : Version 2
File size : 1.23 GiB
Duration : 1h 26mn
Overall bit rate : 2 038 Kbps
Encoded date : UTC
Writing application : HandBrake 0.10.2 2015060900
Writing library : Lavf55.12.0 / Lavf55.12.0

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L4@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1h 26mn
Bit rate : 1 613 Kbps
Width : 1 920 pixels
Height : 1 076 pixels
Display aspect ratio : 16:9
Original display aspect rat : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.033
Stream size : 998 MiB (79%)
Writing library : x265 1.5:[Windows][GCC 4.9.0][64 bit]
Encoding settings : wpp / ctu=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=1 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / early-skip / no-fast-cbf / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / fast-intra / open-gop / interlace=0 / keyint=240 / min-keyint=24 / scenecut=40 / rc-lookahead=15 / bframes=4 / bframe-bias=0 / b-adapt=0 / ref=1 / weightp / no-weightb / aq-mode=1 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=2 / psy-rd=0.30 / psy-rdoq=0.00 / signhide / lft / sao / no-sao-non-deblock / b-pyramid / no-cutree / rc=2 / pass / bitrate=1650 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1h 26mn
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Frame rate : 31.250 fps (1536 spf)
Compression mode : Lossy
Stream size : 238 MiB (19%)
Title : Surround
Language : English
Default : Yes
Forced : No

Text
ID : 3
Format : ASS
Codec ID : S_TEXT/ASS
Codec ID/Info : Advanced Sub Station Alpha
Compression mode : Lossless
Language : English
Default : No
Forced : No[/size] [/i][/i]

[patters]

Looks like this issue:
viewtopic.php?f=7&t=18767

It is not exactly my case, I think so.
I don't have a problem with file playing, but the problem is one step before - I can't even see some of files/movies using Media Browser on my TV or Android/Windows Phone (problematic/pointed in log file as an example files are in the same directory where are all my videos but some of them are not listed from TV point of view ).

Any suggestion?

BTW. I edit profile.xml and I added string from pointed threat - unfortunatelly no results.

Hello, I'd like to bump that topic / having the same issue and to be clear the issue is: on synology NAS with version 1.6, mpeg-ts containers with HEVC streams are not being added to the library - the log only says metadata skipped due to unsupported codec. Apologies, am not familiar with the way serviio works but unless the library process uses profile.xml (I'm guessing it doesn't ?) then the solution proposed above doesn't work. Is there any way to work around that issue ?

Many thanks

[zip]

can you post ffmpeg -i (use the SYnology Serviio ffmpeg) for the file

here you go:

  Code:

ffmpeg -i Movie.ts
ffmpeg version 2.0.2 Copyright (c) 2000-2013 the FFmpeg developers
  built on Oct  1 2015 22:06:42 with gcc 4.6.4 (crosstool-NG 1.19.0)
  configuration: --prefix=/usr/syno --incdir='${prefix}/include/ffmpeg' --arch=i686 --target-os=linux --cross-prefix=/usr/local/i686-pc-linux-gnu/bin/i686-pc-linux-gnu- --enable-cross-compile --enable-optimizations --enable-pic --enable-gpl --enable-shared --disable-static --enable-version3 --enable-nonfree --enable-libfaac --enable-encoders --enable-pthreads --disable-bzlib --disable-protocol=rtp --disable-muxer=image2 --disable-muxer=image2pipe --disable-swscale-alpha --disable-ffserver --disable-ffplay --disable-devices --disable-bzlib --disable-altivec --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libmp3lame --disable-vaapi --disable-decoder=amrnb --disable-encoder=zmbv --disable-encoder=dca --disable-encoder=ac3 --disable-encoder=ac3_fixed --disable-encoder=eac3 --disable-decoder=dca --disable-decoder=eac3 --disable-decoder=truehd --cc=/usr/local/i686-pc-linux-gnu/bin/i686-pc-linux-gnu-ccache-gcc --enable-yasm --enable-libx264 --enable-encoder=libx264 --enable-libh264_smd --enable-smd -  libavutil      52. 38.100 / 52. 38.100
  libavcodec     55. 18.102 / 55. 18.102
  libavformat    55. 12.100 / 55. 12.100
  libavdevice    55.  3.100 / 55.  3.100
  libavfilter     3. 79.101 /  3. 79.101
  libswscale      2.  3.100 /  2.  3.100
  libswresample   0. 17.102 /  0. 17.102
  libpostproc    52.  3.100 / 52.  3.100
Input #0, mpegts, from 'Movie.ts':
  Duration: 02:41:41.70, start: 1.400000, bitrate: 10495 kb/s
  Program 1
    Metadata:
      service_name    : Movie
      service_provider: FFmpeg
    Stream #0:0[0x100]: Video: hevc ([36][0][0][0] / 0x0024), yuv420p, 1920x1080 [SAR 1:1 DAR 16:9], 23.98 tbr, 90k tbn, 90k tbc
    Stream #0:1[0x101](eng): Audio: aac ([15][0][0][0] / 0x000F), 48000 Hz, stereo, fltp, 239 kb/s


[zip]

This passes my test. Not sure if the Synology build wraps the ffmpeg command and does something to the output to make it invalid - perhaps @patters would know.