Serviio

I looked up the Moto32 media support, and the problem isn't with 3D SBS files. The media info you posted shows the video is H.265/HVEC, and your phone doesn't support that codec. So you need a profile that will transcode H.265 into something your phone supports. As a test you could try the Roku TV (non-4K) profile, as that will transcode the video to H.264, which your phone supports.

If you desire to create your own profile, it should not be placed in the profiles.xml file. That file is replaced every time Serviio is updated, so you would lose your personal profile. Instead, you can create a user-profiles.xml file and build your profile in that file. But if you can play your files successfully using an existing profile, there's nothing wrong with just doing that.

OK, so that one didn't work. There's obviously something in that profile that your phone doesn't work with. I suppose it might be that the Roku profiles all use AppleHTTP/HLS as the transcoding format, and your phone might not support that either. You might try some of the other TV profiles, specifically some that would only be for 1080 TVs, such as the older Sony models. They use MPEG-TS for transcoding, and your phone might support that one. There's no sense in trying to create a custom profile until you identify what works with the Moto.