Subtitle files and Hisense TV

Hello everyone,
I use Serviio to stream from my PC to my smart Tv (Hisense K321 55) Everything works perfectly fine but i tried to add subtitle files to some movies, i did all the settings correctly but after adding the subtitle file the movie won't play at all
If i remove the subtitle file the movie works just fine
Is there anyway that i can solve this issue, i tried everything that i know but nothing worked out
Note that the files i use are working fine on my PC
Thank you in advance
Sharbel

Anyone has a solution to the subtitle problem

[DenyAll]

What profile are you using for the TV?
What are your settings on your Delivery, Subtitles tab on Serviio console?

I was using UTF-8 in the subtitle delivery but the movie would never play on TV unless i disable the subtitle

Now i only have the subtitle enable tab checked, that's the only way the video file is playing on TV

[zip]

Probably the TV doesn't support soft subs, so you'll have to enable Hardsubs in the console. That will invoke transcoding.. which looks like the TV has problems with.

How do i enable the hardsubs?

[zip]

in the console, it's called burned-in subtitles

I can't get it to work, is there any tutorial?

[zip]

some info is here: http://serviio.org/index.php?option=com ... icle&id=33